House of Rugs provides free pickup and delivery for rugs 8x10 and larger within 20 miles of our locations. For non-local customers in nearby cities, we charge a $50-$200 fee based on distance. Out-of-state customers receive discounted shipping.
Before cleaning your rug, our experienced technicians thoroughly inspect it to determine the most suitable cleaning process. They assess factors like the rug's material, construction, and overall condition, and check for any pre-existing issues such as moth damage or mildew. This allows us to customize the cleaning approach and ensure the best possible results for your rug.
A specialized machine gently vibrates the rug during the thorough dusting process, loosening soil, pet hair, allergens, and microscopic debris to prepare the rug for washing. This essential step is crucial for wool rugs, which accumulate significant dirt over time, as well as rugs in high-traffic areas.
Our expert technicians select the optimal cleaning method based on the rug's material and construction. This may include submerging the rug in water or using other specialized techniques. We guarantee the safest and most effective solution will be used to clean your rugs without damaging the fibers. If the rug has stubborn stains and has not been professionally cleaned before, the rug may be re-washed.
For rugs with fringe, we use a separate Fringe Wash step to gently clean and groom the fringe using a specialized brush.
For rugs with pet stains or odors, we provide an Enzyme Wash treatment to thoroughly remove these issues. Our advanced products offer a high likelihood of removing stains and odors, though we cannot guarantee a 100% success rate.
After the washing process, rinsing is a critical step to ensure your rug is completely free of soap, dirt, and cleaning solutions. At House of Rugs, we use a thorough rinsing process to flush out any remaining residue, leaving your rug clean, soft, and safe for use.
Using clean water, we carefully rinse every inch of your rug, paying close attention to its fibers and construction to prevent over-saturation or damage. This step not only enhances the rug’s texture and vibrancy but also prepares it for the drying process, ensuring it dries evenly and without unwanted residues.
Our meticulous rinsing process is designed to give your rug a truly deep clean, helping it feel fresh and renewed while maintaining its original beauty and quality.
The fringe of a rug adds a touch of elegance, but it’s also one of the most delicate and vulnerable parts of the rug. At House of Rugs, we take extra care to clean and restore your rug’s fringe with our specialized Fringe Wash service.
This process involves gently washing the fringe by hand or with specialized brushes designed to clean without damaging the threads. We carefully remove dirt, discoloration, and buildup that can accumulate over time, ensuring the fringe is bright and fresh. For particularly stubborn stains, we apply targeted techniques to achieve the best possible results while preserving the integrity of the fibers.
Our focus on detail ensures that your rug’s fringe complements the rest of the rug beautifully. Whether your rug’s fringe is long and flowing or short and understated, our Fringe Wash service restores its original charm and keeps it looking clean and polished.
Following the washing process, the rugs are carefully and evenly brushed to properly align the pile, preparing them for the drying stage.
After washing the rugs, we thoroughly extract all water and moisture. We then place the rugs in a dedicated drying room and also lay them flat to air dry. For the best results, we also utilize the traditional method of natural air and sunlight drying. Direct sunlight is the most effective way to eliminate pet odors and bacteria from stains.
Once your rug is completely dry, we perform a thorough vacuuming to remove any remaining loose fibers, dust, or particles from the cleaning process. This step enhances the rug’s texture, leaving it soft and refreshed, while also ensuring it’s spotless and ready for use.
Our vacuuming technique is gentle yet effective, preserving the rug’s fibers and pile alignment. It’s the perfect finishing touch to highlight the beauty of your rug, making it look as vibrant and clean as the day it was made. At House of Rugs, every detail matters, and our vacuuming process ensures your rug feels as good as it looks.
Once your rug has been thoroughly cleaned, inspected, and dried, we prepare it for its journey home with our professional wrapping service. Each rug is carefully rolled and wrapped to protect it during transportation or storage, ensuring it arrives in pristine condition.
For customers planning to store their rugs, we offer complimentary mothproof wrapping to safeguard against potential damage from pests, particularly in non-climate-controlled environments. If the rug is ready to be placed back in your home, our standard wrapping provides secure and easy handling while preserving its cleanliness.
This final touch ensures your rug is perfectly prepared, whether it’s heading straight to your floor or waiting for future use. At House of Rugs, every step of our process is designed with your rug’s care and longevity in mind.
Once your rugs have been cleaned and are ready for return, our front desk will call to schedule a convenient delivery time. You can also order rug pads along with the cleaning and repair services, and we'll provide free installation when the rugs are delivered, except for areas with heavy furniture, as we cannot be held liable for those installations. We highly recommend our premium rug pads, as they are custom-cut to perfectly fit your rugs (measuring a couple inches smaller than the rug size) and can extend the life of your rugs, add comfort, absorb sound, and protect your floors. These washable rug pads work great on hard surface floors.