Frequently Asked Questions

Find quick answers to the most asked questions about rug cleaning and rug repair in Santa Ana, California and Fort Worth, Texas.

General Rug FAQ

Rugs serve an important purpose in a room's design. They can pull the furniture together, creating a cohesive look, and make a bold statement. Beyond just aesthetics, a well-placed rug can also add warmth and comfort to a space.

Choosing the right-sized rug is important for enhancing a room's aesthetics and comfort. The size of the rug should be proportional to the space, with considerations for the room's dimensions and furniture placement.

When measuring for a rug, aim to have the front legs of sofas and chairs fully on the rug in living rooms. For bedrooms, the rug should extend beyond the sides and end of the bed, so you can put your feet on it when getting out of bed. A 9x12 or 10x14 rug works well for king-size beds, while an 8x10 is ideal for queen or full-size beds.

Yes, we offer convenient pickup and delivery services for your rugs. Simply schedule a time, and we’ll handle the rest to make the process hassle-free.

For customers that have rugs that are 8x10 or larger, and are within 20 miles of our location, will receive free pickup and delivery for rugs. For customers outside of that radius in nearby cities, pickup and delivery charges will range from $50 - $200 based on distance. Out-of-state customers can receive discounted shipping.

We specialize in cleaning and repairing all types of rugs, including Persian, Oriental, wool, silk, synthetic, and handmade rugs. No matter the material or style, our team has the expertise to handle your rug with care.

Handmade rugs are crafted by artisans who knot each piece individually, resulting in unique, intricate designs and slight irregularities. You can often see the knots and uneven edges on the back of the rug. Machine-made rugs, on the other hand, are produced in factories using automated processes, which create uniform patterns and edges. Handmade rugs are typically more durable and valuable, while machine-made rugs are more affordable and consistent in appearance.

Rug Cleaning FAQ

Our rug cleaning process includes inspection, dust removal, deep cleaning with specialized solutions, and gentle drying. Each rug receives tailored care based on its material and condition.

Click here to learn more about our rug cleaning process.

Yes, we specialize in cleaning antique and delicate rugs. Our team uses gentle techniques and pH-balanced cleaners to protect their intricate details and fibers

Yes, our cleaning process is highly effective at removing tough stains and odors, including those caused by spills, pets, and smoke, leaving your rug fresh and clean.

Absolutely! We use eco-friendly, non-toxic cleaning solutions that are safe for both pets and children, ensuring a healthy home environment.

Rugs should be professionally cleaned every 12 to 18 months, depending on the level of foot traffic and exposure to dirt or allergens. Regular maintenance helps preserve the rug's fibers and colors.

Rug Repair FAQ

Our experts meticulously reweave or replace fringes using materials that match your rug’s original design and color, ensuring a seamless finish.

We repair a wide range of damages, including frayed edges, holes, tears, unraveling fringes, and color fading. Each repair is customized to restore your rug’s original beauty.

Yes, we provide expert color restoration services to revive faded or discolored areas of your rug, using safe and precise dyeing techniques.

The repair process can take anywhere from 1 to 4 weeks, depending on the extent of the damage and the complexity of the repair.

Yes, we can repair pet damage such as chewed edges, claw marks, or stains. Our team will assess the damage and provide a tailored solution.

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